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Our structure consists of a drum, a cleaning sieve, and a waste compartment. Therefore, this issue won't occur.
We have upgraded the structure of the litter screen, which has improved this issue.
After the cat uses and leaves the litter box, it will automatically rotate and dispose of the waste. However, if you prefer, you can also manually control the waste disposal by turning the knob. You can set the appropriate cleaning interval in the app based on your usage preferences.
After the cat uses and leaves the litter box, it will automatically rotate and dispose of the waste. However, if you prefer, you can also manually control the waste disposal by turning the knob. You can set the appropriate cleaning interval in the app based on your usage preferences.
If the waste drawer is full, the device will still perform the cleaning cycle, but it will emit a corresponding alert sound. Additionally, the app installed on your phone will display a waste level alert, indicating that the waste bin needs to be emptied and the bag replaced.
The bottom weight sensor may not be properly placed. Please check if there are any foreign objects underneath the machine. After that, power off the machine and restart it.
Please unplug the device, check if the floor is level, and plug it back in after 5 minutes. If the automatic mode still doesn't work, the device may need recalibration. Please follow the video instructions for weight calibration. If the device still doesn't work in automatic mode after calibration, please contact us.
In order to maintain enough space and hygiene of the bin, the factory equipment will set the safety value (the set safety value of the collection bin full is 1.5kg), when the equipment reaches the safety value, the equipment will indicate that the bin is full. The customer can clean and replace the bin according to the actual situation.
After checking the levelness of the floor, carry out a power cut and restart the machine.
The unit must be switched on and wait for a reset before using the buttons as well as the knobs.
It is recommended to unplug and restart the device.
Please check if you have touched the pause button by mistake, if you confirm that you have not touched it by mistake, it is recommended to unplug and restart the device.
The device is equipped with anti-gravity sensors, physical limiters, and infrared sensors, so as long as when the cat enters, the device will basically stop working (with a delayed pause of 3 seconds) to ensure the safety of the cat.
According to the habits of cats, two cats usually do not go to the toilet at the same time. If they enter the toilet at the same time, the app will only display a total weight, that is, the total weight of the two cats is 6KG
To ensure the safety of cats, it is not recommended for cats under 1.5kg, as too light a weight can easily lead to confusion or misjudgement in the identification of the cat litter machine.
When the device cannot be cleaned automatically, it can be done using the manual knob, or it can be unplugged and restarted and reset to clean automatically.
The following 5 situations of the cat litter machine will lead to a pause in the work:
1、Mistakenly touching the pause button
2、Foreign objects enter the bin or weight change occurs
3、Triggered the infrared sensor of the device
4、Collection bin is taken out
5、Clip is not tight
First prepare an empty litter bag and use the configured cat Litter Scoop, thoroughly clean the litter inside the globe.
When the cat's stool is runny, you can delay the cleaning time.
The machine is equipped with a gravity sensing system at the front. When the cat steps onto the stairs, the machine automatically stops working.
12V 2A power supply with 1.5m power cord. US, Europe, UK are all independent adapters, no plug converter.
Yes. Our automatic litter trays are compatible with 110V and 220V power supplies.
Yes, our self-cleaning cat litter dispenser comes with an adapter. Please let me know if you have any other questions or concerns.
No, I can't.
You can use a suitable extension cord, or use a plug-in board.
Running power: 24W
No battery backup, reboots automatically when powered on
1.5 metres
Voltage 12v, current strength 2A, operating power: 24W
The machine must always be switched on.
Yes.
When the bin needs to be cleaned, the device will beep three times and the app installed on the mobile phone will indicate the amount of waste that needs to be cleaned and replaced with a new bag.
The device cannot accurately distinguish between multiple cats for the time being, and only supports single-cat data and usage tracking. If multiple cats are used, the device can distinguish two or more cats based on weight, provided that the weight difference between the two or more cats must be 100g or more.
The equipment has a certain range of weight error, about 50g-100g. There is no particularly accurate on the market, basically the error value range is the same.
Yes, there is an option to set it up on the app.
The Bluetooth function is used for pairing the device with the mobile phone for use, and the mobile phone Bluetooth must be turned on for the mobile phone to connect to the device.
This Bluetooth function only needs to be turned on when the device is first bound, and the Bluetooth function of the mobile phone can be turned off after the device is successfully paired with the mobile phone.
DVPETS, APP is currently available on the Apple App Store and Google App Store!
You can choose the delayed cleaning time on the app, you can choose the delay in the range of 1-10 minutes.
The litter tray can be set up with a clean command from the app and the litter tray performs the cleaning as a way to keep the silo clean.
Yes, you can say
”Alexa, set the cat-litter to clean”
”Alexa set the cat-litter to smooth”
”Alexa set the cat-litter to sanding”
The app is to change the operation language according to the positioning, if you need to use other language display in the positioning place, you can change it in the app, instead of changing the clock and time zone that comes with the phone.There is a direct language option in the app, and it supports multi-language, please contact the customer service.
The app does not require the use of SMS code, only support the use of email registration, if you do not receive it, please see if the verification code is received into the mail spam folder. You need to enter your home wifi password when you connect for the first time.
Don't be discouraged, it may be because of the wifi signal channel settings, the machine only supports 2.4G wifi signal, if the home is 5G signal change back to be able to connect. And our machine can be used without connecting the app.
It is possible to bind multiple devices on the same app, you can find the add device option on the app to bind them.
If the scanning QR code is invalid, please be patient and contact us to provide a valid QR code or solve the problem.
You can edit the app to change or remove incorrect cat information.
At present, iOS system can be downloaded directly from the App Store, Android system is not yet online, we are still working on it.
The product comes with buttons and knobs and can be used without a mobile phone.
This situation is usually caused by unstable network, please check whether the network is smooth.
This situation is usually caused by unstable network, please check whether the network is smooth.
You can connect manually or find customer service for effective help.
If multiple cats are used, the device can distinguish two or more cats based on weight, provided that the weight difference between the two or more cats is 100g or more.
If multiple cats are using multiple DVPETS litter boxes, it is necessary to distinguish which cat is using which litter box, this function cannot be achieved for the time being, please look forward to subsequent iterations and updates!
When the device is paired with your mobile phone for the first time, you need to turn on the Bluetooth function of your mobile phone to operate. If you switch off the network, the device will only save the usage records before disconnection, and no records will be stored during disconnection.
It is possible to run the machine using the application.
First, check the flashing speed of the blue light. A fast flash indicates that it is searching for a WiFi signal, while a slow flash means it is connecting to the WiFi signal. By checking the flashing speed, you can understand the progress of the WiFi connection through the status of the indicator light.
It is possible to run the machine using the application.
The following 2 conditions of the cat litter machine can cause it to appear that it is not working properly:
1, The waste drawer is taken out
2, The clip is not tightened
No, there isn't a light inside.
The waste is stored in the waste drawer, which is relatively sealed. However, a small gap is left near the pedal area to prevent the buildup of steam.
The machine is equipped with a gravity sensor system in the front that automatically stops the machine when a cat steps on the platform. It also has an infrared sensor system in the back that stops the machine immediately when a cat approaches. Additionally, there is a unique safety passage feature and a physical fixator. During the cleaning process, the machine always maintains a safety passage to ensure the cat's safety at all times. Therefore, this device will never cause accidents or harm your cat.
No, there is no camera inside the globe.
Won't. The machine is equipped with a gravity sensor system in the front that automatically stops the machine when a cat steps on the platform. It also has an infrared sensor system in the back that stops the machine immediately when a cat approaches. Additionally, there is a unique safety passage feature and a physical fixator. During the cleaning process, the machine always maintains a safety passage to ensure the cat's safety at all times. Therefore, this device will never cause accidents or harm your cat.
Equipped with a litter filter between the globe and the waste drawer, which is surrounded by a silicone material so that odours are sealed in the poop collection bin and do not leak out. A complimentary magnetic door curtain blocks odours from the globe after the cat has gone to the toilet. A complimentary aromatherapy diffuser can be placed near the litter box and water-soluble essential oils can be added to surround the litter box with a scent that you and your cat will love.
The essential oils in the diffuser need to be added regularly.
The litter box doesn't have a specific daily cycle pattern, but it does have an alarm alert for when the litter bin is full, and the app allows you to set the time between cleanups for your cat after each use.
There is no sleep mode, there is a Do Not Disturb mode where the machine stops working when turned on and waits until the next day to work normally.
The main noise comes from the sound of the cat litter rotating during the process of handling cat feces. It has been measured at 45 decibels, similar to the volume of an adult speaking softly.
Our globe are large enough that even adult cats can easily throw sand to defecate after their entire body is inside It is recommended that you push your cat into the globe first, or use another method to introduce your cat when it is ready to urinate. Once the cat gets into the habit, it should stop urinating outside.
No, our new product silo is made of one-piece moulding technology with no seams to leak urine. However, we still recommend using a more absorbent cat litter so that it can be cleaned up better in clumps regardless of your cat's peeing habits.
If your cat is wary, leave the machine next to the old litter tray for a while and put some of the old cat-smelling litter into the new unit. The familiar odour will also make it easier for the cat to adapt.
If the cat is cautious, you can place the machine next to the old litter box for a while and put some old cat litter with cat smell into the new device. The familiar smell will also help the cat adapt more easily.
1.5kg, over 6 months can be in auto mode.
The internal capacity is 80L, enough to hold a 33lb/15kg cat.
Yes. This self-cleaning litter box is also suitable for rabbits. However, I recommend that you consult with your veterinarian or animal care professional to ensure that it is safe and appropriate for your particular rabbit's needs.
Our products are safe for kittens, but we recommend that you use the manual mode until your kitten weighs at least 1.5kg and is at least 6 months old. We hope you will give it a try.
The capacity of the waste drawer is 9.5L.
Most cat poop is passable. So far we haven't come across any cat poop that is too big to fall through.
As per cat habits, two cats don't usually go to the bathroom at the same time, so it's big enough for a single adult female Maine Coon or a single Ragdoll cat.
Big enough.
The dimensions of this device are 568*578*596mm. Generally, as long as the storage space can accommodate the litter box and there are no obstructions preventing the drum from rotating normally, it will function properly.
We offer 30 days no-excuses return and 12 months warranty, and our after-sales staff will answer any questions you may have in detail.
If there is a quality problem with our products, we will be responsible for the return shipping cost. If it is not a product quality problem, you need to bear the return shipping cost.
We have a dedicated after-sales team with a full handling process. For the highest level of service, there is a VIP manager available for one-to-one phone support. When an issue arises, you can contact our seller support directly and our online team will respond within 24 hours of the first contact.
If you have problems with your self-cleaning cat litter tray, you can directly contact DVPETS customer service online, we will reply you and help you solve the problem within 24 hours. We will provide proper after-sales service according to the actual situation.
Our product is like a big toy for cats, you can slowly guide your cat to use it. If your cat just can't accept it, then you may need to bear the return shipping cost.
For installation, please refer to the installation video.
https://www.dvpets.com/pages/self-cleaning-cat-litter-box-max-installation-video
1. The rotating shafts on both sides of the ball should be correctly seated;
2. To be used on level ground;
3. to wait quietly for the machine to reset after it has been switched on, without too much manual intervention;
4. Make sure you have installed the rubbish bag correctly.
1. To finish the rubbish bag first.
2. You need to open the positioning buckle on both sides of the machine;
1.The globe, anti-litter leakage device, and waste drawer can be washed;
2. The base is not washable, it can be wiped
Not recommended, as we are unable to determine whether the material of the replacement shopping bag used will affect the operation of the litter tray, we recommend using a similar litter bag to the litter tray's matching bag.
Please note that the litter bag should not cover the bottom of the litter tray, covering the bottom will cause problems with the sensor malfunctioning.
1、Fine sand net is suitable for clay cat litter, mineral litter
2、Coarse sand net is suitable for pure tofu litter, tofu mixed litter, clay cat litter, mineral litter
Specific cat litter upper limit value is, according to the max line with sand will not exceed the value of the
1: Tofu Cat Litter 2.5KG
2: Tofu Mixed Litter 2.8KG
3: Mineral Clay Cat Litter 3.5 KG
4: Clay Cat Litter 3.5KG
5: Other Litter 2.5 KG
Litter can be added regularly according to the rate of reduction of clean litter. When the total amount of litter left in the ball bin reaches 10%, please add more litter in time. (Please make sure you have registered the litter type in the APP to check the remaining amount of litter.)
It can be determined according to the specific use (the number of cats and other factors), 1 cat 2 weeks; 2 cats 1 week; 3 cats 2-3 days. 5 or more, it is recommended to buy more than one.
For 2 adult cats change the bag once a week, for 3 adult cats it is recommended to clean and change the bag 2-3 days.
It doesn't matter, you can always wash it when you think it's dirty.
You can.
Try not to use it in a high humidity environment, as this may cause abnormalities in the internal circuitry.
For use on carpet, the machine needs to be fitted with four booster feet.
Because it is a sphere and rotates, it is not recommended to put any clutter on top of the machine.
Using poorly clumping cat litter and adding more than the max line can result in wasted litter.
Yes, but effective separation depends on how well the litter clumps.
The default factory setting of the device is 3 minutes, you can set it on the APP according to the actual situation of your own cat, setting range: 1-10 minutes.
The smoothing knob button on the device can be operated manually, or the smoothing button can be operated by the mobile app.
Press the sand adding button on the device. After adding sand, pour the cat litter into the litter box from the front entrance. Be sure to smooth the sand with the knob after adding.
About 30 seconds.
The default factory setting of the device is 3 minutes, you can set it on the APP according to the actual situation of your own cat, setting range: 1-10 minutes.
Our device's globe can be completely removed and rinsed with water.
Main body (ball chamber and base)
Fine Litter Filter & Screws
Cat Litter Mat（Give away）
Adapter(anti-bite)
Heighten feet
Garbage bag 1 roll
Coarse Cat Litter Filter Screws
Instructions
Cable ties
Mute feet
Door curtains and Velcro（Give away）
Aromatherapy Diffuser & Stickers（Give away）
Cat litter scoop（Give away）
Please contact seller support for help.
China.
https://www.dvpets.com/pages/self-cleaning-cat-litter-box-max-installation-video
Please prepare a video to show the working problem of the litter tray and contact the seller for support and provide details of the confusion.
