Shipping Info

On this Page:

• Standard Delivery
• Delivery Day
• Split Deliveries
• Returns & Exchanges

Standard Delivery

We currently ship to the continental US and Canada. We plan to expand the services in Mexico and Australia soon, and other countries in the future.

To help ensure the health and safety of our customers, our team, and the broader community we’ve introduced new standard delivery as our default delivery option. This means:

• We’ll deliver your item(s) to the front door of your house or apartment
• We’ll knock/buzz, and will greet you at your door while maintaining a six-foot social distance
• We'll deliver the furniture to your desired location inside your home, assemble if required and take away all the packaging material and garbage.
• Your signature won’t be required — our team will simply photograph your order as proof of delivery after they bring the item in room and assembly is finished.

Some multi-tenant buildings are restricting access to non-residents. We’re supportive of these measures, and in these cases our delivery team will deliver to the closest point to your home that they’re safely able to.

Premium assembly is included in our free delivery regardless of how much you order or the size of your pieces. Whether you’re ordering a single chair or an entire living room set, shipping and assembly are always free of charge.

Free shipping applies to our standard service area, which includes the vast majority of postal codes in Canada and zip codes in the US.

Delivery Day

Expecting a delivery? Here’s what to do to prepare for the big day:

• Ensure that the area where you plan to put your new item(s) is clear and there is enough room for assembly
• You will receive a notification on the day of delivery when the team is approximately 30 minutes away
• If you live in an apartment building, check if you need a Certificate of Insurance for deliveries in advance
• With front door delivery, we’ll bring the boxes to your front door. If you live in a multi-unit apartment building that is restricting access to non-residents, our team will deliver to the closest point to your home that they're safely able to. If you live in a walk-up apartment, please let us know in advance.
• For In-Room and In-Room + Assembly deliveries, our team will enter your home masked (if requested) and will wear  protective slipcovers on their shoes
• Smaller items are often sent via courier. These deliveries are not scheduled in advance, but we will share tracking information so you know when to expect your order

Split Deliveries

If your order contains several items, we typically wait until your entire order is in stock before shipping it out to ensure one delivery fee and delivery date. 

If some products in your order are on backorder, they may delay the rest of your delivery. We will present an option at checkout to receive your in-stock items sooner. If there is a 10-day difference between the end of the first estimated delivery window and the second estimated delivery window,  we will split the deliveries for free. In all other cases, separate shipping fees will be charged if you choose to have separate multiple deliveries. 

Please note that if you live outside of our standard shipping area, additional shipping charges may apply. 

We may choose to split smaller items which will be shipped separately via courier, which may mean you'll receive them sooner than other pieces in your order. Please visit your My Account page to track your order status.

Returns & Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, follow these steps:

1. Log in to your account on our website.
2. Navigate to the " Return and exchange" section.
3. Follow the instructions to request a return, providing details about the order for the return.
4. Once your return request is approved, you will receive a return confirmation email.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dervierbeiner.com@gmail.com.

• Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

• Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

• Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

• European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

• Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@dvpets.email.